Each merchant will handle returns as per their own policies and may issue a cash refund or store credit. A merchant may also choose to return the refund amount onto the card.
There are no fees associated with checking card balance or transaction history. A Currency Conversion fee of 3.5% applies for foreign currency transactions. This conversion fee amount is calculated at time of purchase, and the balance of your card must be sufficient to cover both the purchase and currency conversion fee..
Yes, you can view the full Terms & Conditions here
In-store purchases: If your purchase is larger than your balance, ask the cashier to swipe the gift card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to carry out split transactions. Some merchants will […]
No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.
Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.
Yes, on your physical card the expiry is printed of the front of the card. eGift cards expire 3 years from date of purchase.
No, these Gift Cards cannot be re-loaded.
No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.
Yes, you can view your Gift Card balance and transaction history at www.cardbalance.com.au