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All FAQs

What Should I Do If I Have a Problem Adding My Category Choice Physical Gift Card to Apple Wallet?

If you’re having trouble, try the following steps:

  1. Update Your iPhone and Wallet App

Make sure your iPhone is running the latest iOS version and that your Wallet app is up to date.

  1. Register Your Card

Some wallet apps require a billing address.

  1. Check Card Details

Ensure you are entering the correct card number, CVV and expiry date, plus the card holder name you enter on your mobile device matches that which you registered with the card online.

  1. Contact Support

If issues persist, reach out to the card issuer’s customer service for assistance on this link.

How Many Cards Can I Add to Apple Wallet on My iPhone?

The number of cards you can add to Apple Wallet depends on your iPhone model and iOS version; however, you can only add the same card to one device.

Why should I keep my Physical Category Choice Gift Card after adding it to my mobile wallet?

Don’t throw away your card after adding to your mobile wallet, you will need your card (and card details)  to:

  • Check Your Balance – You’ll need the card number and CVV to view your remaining balance online, plus reviewing your transaction history
  • Shop online – you will need the card number, CVV and expiry date to complete a purchase at merchants that don’t offer Apple or Google Pay online
  • Refunds – Some merchants may require the original card for processing refunds.
  • Dispute Charges – If you need to dispute a transaction, having the card helps verify details.
  • Security Verification – Retaining the card can assist with identity verification if you contact customer support.

Does My iPhone Version Affect Adding a Category Choice Physical Visa Gift Card to Apple Wallet?

Yes, your iPhone version can impact wallet compatibility:

  • Older iPhones may not support Apple Wallet or lack the necessary security features.
  • Outdated iOS versions might prevent successful card setup—ensure your device is running the latest iOS.
  • Wallet App Updates are also essential for compatibility with newer card types.

Note: Even with a compatible device, some prepaid cards—including Category Choice Physical Gift Cards—may not be supported due to issuer restrictions.

Why Can’t I Add My Category Choice Physical Card to My Mobile Wallet?

If you are having trouble adding your Category Choice Gift Card to a mobile wallet:

  1. Check that the operating system on your mobile device is up to date
  2. If adding a physical card to mobile wallet, ensure that you have registered your card before attempting to add it to wallet – you can register your card here
  3. Ensure that the name you enter as card holder name on your mobile wallet matches that which you registered the card with
  4. Check that you are entering to correct expiry date and card CVV

Mobile wallets (Apple, Google and Samsung Pay) have their own security systems and rules that may prevent a prepaid card from being added to wallet (or multiple cards). In this scenario, the mobile wallet provider will not provide reasons why, as it may relate to your personal data the mobile wallet provider holds on you. You should contact your wallet provider for further assistance.

Reasons to Register Your Category Choice Gift Card

Reasons for registering your Category Choice Gift Card include:

  1. To be able to add your physical card to mobile wallet
  2. Enable Online Purchases
    Some websites require a billing address—registration links your card to one.
  3. Simplify Refunds
    Helps ensure smooth processing if you return an item purchased with the card.
  4. Improve Customer Support
    Registered cards are easier to verify if you need help. report issues or lose your card.
  5. Protect Against Loss or Theft
    Registration may help recover your balance if the card is lost or stolen.

Register your Category Choice Gift Card by clicking here

Where can I use my Category Choice Department Store Gift Card?

The Category Choice Department Store Gift Card can be used at the following merchant category locations: Pharmacies (5912), Department Stores (5311), Variety Stores (5331), Hardware Stores (5251), Men and Women’s fashions (5611,5621), Electronic Stores (5732), Book Stores (5942), Sporting goods (5941)

Where can I use my Category Choice Health & Wellness Gift Card?

The Category Choice Health & Wellness Gift Card can be used at the following merchant category locations: Pharmacies (5912), Hospitals (8062), Doctors – Podiatrists, Chiropractors, Optometrists (8049,8042), Dentists (8021), Health, Beauty Spas (7298), Massage Parlors (7297), Salons, – Hair & Beauty (7230),

Where can I use my Category Choice Fuel Gift Card?

The Category Choice Fuel Gift Card can be used at the following merchant category locations: Service/Petrol Stations (5541),  Motorcycle Shops and Dealers (5571), Motor Vehicle Supplies and New Parts (5013),  Automotive Tire Stores (5532), Automotive Parts and Accessories Stores (5533) Automotive Body Repair Shops (7531), Automotive Service Shops (7538)

Where can I use my Category Choice Tradie Gift Card?

The Category Choice Tradie Gift Card can be used at the following merchant category locations: Hardware Stores (5251), Hardware, Equipment and Supplies (5198), Glass, Paint, and Wallpaper Stores (5231), Paint, Varnishes and Supplies (5198), Home Supply Warehouse Stores (5200)

What happens if an item was purchased with the Category Choice Gift Card and needs to be returned?

Each merchant will handle returns as per their own policies and may issue a cash refund or store credit. A merchant may also choose to return the refund amount onto the card.

Where can I use my Category Choice Grocery Gift Card?

The Category Choice Groceries Gift Card can be used at the following merchant category locations: Grocery Stores & Supermarkets (5411) Miscellaneous Food Stores, Convenience stores(5499)

Are there any fees for using the Category Choice Gift Card or checking the Gift Card balance or transaction history?

There are no fees associated with checking card balance or transaction history.

A Currency Conversion fee of 3.5% applies for foreign currency transactions. This conversion fee amount is calculated at time of purchase, and the balance of your card must be sufficient to cover both the purchase and currency conversion fee..

Are there Terms & Conditions that apply to the Category Choice Gift Card?

Yes, you can view the full Terms & Conditions here

Where can I use my Category Choice Pets & Vets Gift Card?

The Category Choice Pets & Vets Gift Card can be used at the following merchant category locations: Veterinary Services (0742), Pet Shop, Pet Foods, Supplies Stores (5995) & Pet Insurance (single purchase, not available for installment/recurring payments) (6300)

Do I receive change on a Category Choice Gift Card transaction?

No.  The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.

What if the value of the purchase I want to make is greater than the value/balance on the Category Choice Gift Card?

In-store purchases: If your purchase is larger than your balance, ask the cashier to swipe the gift card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to carry out split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.

Online purchases:  Online merchants don’t have the capabilities to perform split credit transactions

What happens if I have not used all the funds when the Category Choice Gift Card expires?

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

Does Category Choice Gift Cards expire?

Yes, on your physical card the expiry is printed of the front of the card. eGift cards expire 3 years from date of purchase.

Can Category Choice Gift Card be reloaded with value?

No, these Gift Cards cannot be re-loaded.

Do I have to spend the entire amount of the Category Choice Gift Card in a single purchase?

No. Gift Cards are partially redeemable.  Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Can I see a list of transactions made with the Category Choice Gift Card?

Yes, you can view your Gift Card balance and transaction history at www.cardbalance.com.au 

How can I check the Category Choice Gift Card available balance?

You can check your Gift Card balance at www.categorychoice.com.au by selecting ‘Card Balance’ from this website’s navigation menu or by calling 1800 985 841.  You will then be prompted to enter the PCN Number located on the back of the Gift Card.  The resulting search will show the available balance remaining and expiry date, as well as the most recent transaction summary.

Is the balance updated automatically?

Yes. Each time you use a Category Choice Gift Card, the purchase amount is automatically deducted from the Card balance. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed.

Can I use Category Choice Gift Cards to get cash out of the ATM?

No, Category Choice Gift Cards cannot be used to withdraw cash at ATM or EFTPOS facilities.

Do I need to register my Category Choice gift card to make purchases?

Yes, your Category Choice gift card must be registered via the registration link on the email you receive to use your Gift Card. You will not be provided with card details until the card has been registered.

When registering your Category Choice Gift Card, we require information, including name, email address and phone number of the cardholder be verified prior to making purchases.

 

I’m having trouble paying with my Apple, Samsung, or Google mobile wallet, what should I do?

Make sure the card details are correct by double-checking that what you’ve entered exactly matches your card number, expiry date and CVV. If you still can’t complete a contactless payment, try again with the below tips or reach out to the wallet provider directly for further assistance.
i) Make sure your phone is awake and unlocked.
ii) Hold your phone in a different way. Your NFC antenna could be near the top or middle of your device.
iii) Hold your phone closer to the payment reader.
iv) Hold your phone close to the payment reader for a few more seconds.

How do I add my Category Choice Gift Card to my mobile wallet?

Category Choice Gift Cards can be added to your Apple, Samsung, or Google mobile wallet. To add your Category Choice Gift Card to your mobile wallet please visit the mobile wallet section in the menu bar for the relevant wallet provider information on how to add to wallet.

Apple, Google, and Samsung Wallets have limits to the total number of cards a user can have in their wallet at any one time, and they also have their own security process that may stop a user from being able to add a card to their digital wallet. Category Choice Gift Cards has no discretion on these security controls put in place by Apple, Google, or Samsung Wallets.

 

My Category Choice Gift Card is not working online

Some merchants may choose not to accept prepaid gift cards, Category Choice Gift Cards has no discretion upon any merchant’s decision. Some online merchants that require 3D Secure verification (3DS) will not process the transaction as Visa prepaid gift cards do not support 3DS.

Can Category Choice Gift Cards be used to make purchases online?

Yes, Category Choice Gift Cards can be used online

 Enter the card information (Card number, expiry date and CVV) in the credit/debit card section and please ensure the current balance of the Category Choice Gift Card is enough for the entire purchase as most online merchants cannot accept the combination of an Category Choice Gift Card and a Credit Card.

 

Can I use my Category Choice Gift Card for reoccurring payments?

A recurring payment is when you provide your card details for an ongoing payment, and a charge is made to that card on a recurring basis (such as a monthly insurance payment, or a monthly gym membership). Visa doesn’t not allow prepaid gift cards to be used for reoccurring payments. Some online merchants may setup their payment type as “reoccurring payment” Category Choice Gift Cards has no discretion on what payment type the merchant selects.

Can I use the Category Choice Gift Card outside of Australia?

Yes. A Currency Conversion fee of 3.5% applies for foreign currency transactions. This conversion fee amount is calculated at time of purchase, and the balance of your card must be sufficient to cover both the purchase and currency conversion fee. Please note that some countries may have limits and restrictions on accepting prepaid Visa gift cards.

Is the physical Card required to be used at the Payment PIN pad to authorise my purchase when using a Category Choice Gift Card?

The retailer must use the PIN pad provided when redeeming a Category Choice Gift Card for goods or services as directed by the POS terminal. If you’ve already added your Category Choice Gift Card to your mobile wallet, then you will not require your physical card.

How do I use my Category Choice Gift Card in-store?

Your Category Choice Gift Card works the same as a Visa debit card. It can be used in-store, online and added to your mobile wallet.

To redeem your Category Choice Gift Card in-store:

  1. Simply add your Category Choice gift card to your mobile wallet.
  2. Using contactless payment present your device for payment at the terminal and enter PIN if prompted.

If the value of the purchase is more than the amount of the gift card, you can supplement the additional value with cash or another payment method that is accepted by the merchant.

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